000 00334nam a2200145Ia 4500
008 221229s9999 xx 000 0 und d
020 _a81-7758-762-5
100 _aDYCHE, JILL
245 4 _aTHE CRM HANDBOOK
250 _a1
260 _aNEW DELHI
_bPEARSON EDUCATION
_c2007
300 _a331
650 _aMANAGEMENT
942 _cBK
999 _c24029
_d24029